INN8 Register | Join INN8

I am a

Client

Your financial adviser has created an account on your behalf.

Please register below to review and accept the terms and conditions before proceeding with your investment.

I am an

Adviser

Once you have been formally onboarded onto the INN8 Investment Platform, please register below to receive your log in credentials and begin creating clients, submitting and managing your business digitally on the INN8 Investment Platform.

I am a

DFM

If you have been formally onboarded onto the INN8 Investment Platform, please register below to receive your log in credentials and begin creating, managing and reporting on your model portfolios.
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You will need your SA ID number or Passport number to securely identify your identity.

FAQs

How do I register on INN8?

You can self-register on INN8 only if your financial adviser has already created a profile for you on the INN8 Investment Platform. Once your profile is created, you will receive a notification by email inviting you to complete your registration by setting up your unique username and password, and then accepting our terms and conditions.

What information do I need to complete registration?

You will need your South African ID number or passport number, access to the email mailbox linked to your adviser's profile for you, a unique registration number, username and password to enable you to create your account.

Can someone else register on my behalf?

No. The self-registration process is designed to be completed by you personally to ensure the security and integrity of your account. If you need assistance, please contact our team or your adviser.

How long does registration take?

The self-registration process typically takes less than 5 minutes, provided your details match what your adviser has captured on your profile.

Can I register without my adviser setting up a profile for me first?

No. Your adviser must first create your investor profile on INN8 before you can self-register.

What if my adviser has captured incorrect details?

If your information is incorrect, your registration may fail during the verification step. Contact your adviser to update your profile details on INN8, after which you can try registering again.

I have not received my activation email. What do I do?

Please check your junk/spam folders and then contact your adviser directly.

I clicked on my activation link, but the registration number is blank and I can't edit it

Please check that there is no ® in the url. Try to register using a different browser if possible.

I keep seeing an error message saying Failed to authenticate user

Try to log in using the username and password you created. It is likely that your account was created but is locked due to multiple log in attempts. You can also try to follow the Reset Password process from the log in page.

What should I do if I forget my password?

Click the "Forgot Password" link on the INN8 login page. You will receive a password reset link to your registered email address or an OTP to your mobile number to set a new password.

Can I log in using different devices or browsers?

Yes. Our website is compatible with Chrome, Edge, Firefox, Safari and Opera. It's always best practice to clear your browser's cookies and cache, and ensure you update your browser to the latest version available when using the INN8 website.

What do I do if I suspect fraudulent activity?

If you suspect your personal details have been compromised, are concerned that you may be the victim of a scam or detect fraudulent activity on your account, please contact us urgently.

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INN8 is a registered trademark of STANLIB Wealth Management (Pty) Limited, an authorised Financial Services Provider, with licence number 590 and registered office residing at 17 Melrose Boulevard, Melrose Arch, Johannesburg, 2196.

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